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Delivery

DELIVERY PROCESS

Once we receive your order, we process it for despatch on our next day delivery service, or a working day of your choosing.
Please note: if you want it the very next day, please get your order to us by midday. If you really need it delivered on Saturday, it’s a whopping £25 extra, sorry!

Delivery hours are 08.00 to 17.00.
On the morning of the delivery day, you will receive a text with a 2 hour delivery slot. Please note: if you do not have a mobile phone, no problem, just give us your landline and we will call you with your delivery slot, or via email if you prefer.

Perhaps you can’t be in but have a safe place where you are happy for the driver to leave it? Please stipulate that in the relevant box when you place your order. Please note, the box dimensions are 62cm deep x 38cm long x 32cm wide so please ensure your hidey-hole is big enough.
Sorry but we cannot take responsibility for any packages left in a safe place that turns out not to be safe!

EXCLUSIONS FROM STANDARD WEEKDAY DELIVERY CHARGE

Delivery charge is included in the stool price for main areas of England, Scotland and Wales.

I’m afraid it will be more if you live in: Remote Scottish Mainland*, Scottish Borders (postcodes DG, TD), Scottish Highlands and Islands, Republic of Ireland, Northern Ireland Channel Islands, Isle of Wight, Isle of Man.
… in which case, please get in touch with your full address, including postcode, and we will let you know how much.

*specifically postcodes AB37, AB38, AB41-AB56, FK19-FK21, IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH49-PH50.

CHRISTMAS/NEW YEAR DELIVERIES

Orders will be taken via the website as usual throughout the festive season, but we do have a reduced delivery service, see below:

Christmas: Last order deadline before Christmas is 1200 on Wednesday 20 December (for delivery on Thursday 21 December).

No deliveries: 22 December 2017 to 2 January 2018 inclusive.

New Year: Deliveries restart on Wednesday 3 January.

Apologies for any inconvenience caused.